Our Privacy Notice explains how we use your personal data, describes the categories of personal data we process and for what purposes. We are committed to collecting and using such data fairly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information.
Summary
Who we are
Tier One Capital FM Limited of The Key Bath Lane, Newcastle Helix, Newcastle upon Tyne, NE4 5TQ acts as controller for the personal information you provide to us.
Your rights
You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator. Contact details are shown here.
Your privacy rights are detailed more fully below.
How we gather and use personal information
We need to obtain information about you, so that we can provide the real estate finance advice you require. This information is normally obtained directly from clients in a face to face meeting. It may also be obtained by telephone, post or other means. We hold such information as Data Controllers in accordance with the applicable data protection legislation.
We use this information to analyse real estate finance needs so that we can ensure that any subsequent advice takes due account of, and is suitable to, the circumstances of the corporate borrower. We will not share your information with any other party except as indicated in this notice or where required to do so by any statutory, governmental or regulatory body for legitimate purposes.
Sharing and transferring personal information
Where necessary to the provision of our service, we may share your personal information with third parties. The categories of third party are listed later in this notice. We will confirm the actual third parties with whom we might/will share your information when we have identified the product/service providers that we recommend you use.
Until you have been informed of the actual third parties with whom we might share your information, and provided that you have not terminated our contract or otherwise objected to that sharing, we will only share in a way that does not enable the third party to identify you. In the course of providing our services, it may be necessary for us to transfer your personal data to organisations located outside of the United Kingdom. Where such transfers occur, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection legislation. This includes ensuring that any recipient organisation is subject to legally binding obligations which provide a level of protection for your personal data that is not materially lower than that provided under UK data protection law. These safeguards may include the use of UK-approved International Data Transfer Agreements (IDTAs), the UK Addendum to EU Standard Contractual Clauses, or transfers to countries that have been deemed to provide an adequate level of data protection by the UK Government. We also undertake appropriate due diligence and, where required, risk assessments to ensure that your personal data remains secure, confidential and protected against unauthorised access, loss or misuse when transferred internationally. You can request further information about these safeguards, including copies where relevant, by contacting us using the details set out in this notice.
Special Category Data
In certain circumstances may need to collect and process information that is classified as ‘special category’ personal data. This may include information relating to your health, for example where this is relevant to life assurance. Where we process special category data, we will do so only where it is necessary for the provision of our services and in accordance with UK data protection law. We rely on consent only where appropriate, which we will obtain separately where required. You have the right to withdraw your consent to the processing of special category data at any time. However, please note that this may affect our ability to provide certain aspects of our services to you.
Keeping personal information
We keep your personal information securely for as long as we need to for the purpose of providing the corporate borrower with real estate finance in accordance with the finance documentation or for as long as we are required to by relevant regulations.
Legal basis for collecting/processing information
We rely on consent only where appropriate and do not make the provision of services conditional on consent where another lawful basis applies. Where you have given us consent, you have the right to withdraw it at any time. We will ask you to reaffirm your consent at least every two years.
Complaints
If you believe your rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 have been infringed, you have the right to complain to the Information Commissioner’s Office (ICO).
Full Privacy Notice
Introduction
We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information.
Your Privacy Rights
You have the right to see what personal information we hold about you and you can ask us to correct inaccuracies, delete or restrict personal information or ask for some of your personal information to be provided to someone else. You have the right to object to how we use your personal information. If you need to contact us in relation to any of your rights or wish to make a complaint about how we have used your personal information directly to us or to the Information Commissioner’s Office, you can use the contact details indicated on the first page of this notice.
Legal basis for collecting/processing information
The legal basis on which most of the information that you provide will be collected and processed is to enable us to provide the real estate finance that we have agreed the corporate borrower requires.
We rely on consent only where appropriate and do not make the provision of services conditional on consent where another lawful basis applies. In particular, where we identify that it is relevant to obtain details from you in relation to any adverse health history you might have, we will seek your explicit consent. Where you have given us consent, you have the right to withdraw it at any time.
What kinds of personal information we use
We use information relating to your personal situation and financial position.
How we gather your personal information
We obtain personal information:
How we use your personal information
We hold your personal information as Data Controllers in accordance with the applicable data protection legislation.
We use this information to analyse your current and future financial position for the purpose of supporting the corporate borrower.
We will not share your information with any other party except as indicated in this notice or where required to do so by any statutory, governmental or regulatory body for legitimate purposes.
Sharing and transferring personal information
Where necessary to the provision of our service, we may share your personal information with third parties. The categories of third party are listed below.
Until you have been informed of the actual third parties with whom we will share your information, and provided that you have not terminated our contract or otherwise objected to that sharing, we will only share in a way that does not enable the third party to identify you.
Keeping personal information
We keep your personal information securely for as long as we need to for the purpose of providing you with financial advice under the terms of our service/fee agreement or for as long as we are required to by relevant regulations.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) or machine learning technologies in certain aspects of our services or operations. Where this is the case, we do so in accordance with data protection legislation, and only where appropriate safeguards are in place.
We may use AI tools to assist in the drafting of documentation. These tools may analyse structured information to improve clarity, accuracy, or efficiency. No automated decisions are made, and all outputs are reviewed and approved by a human adviser or compliance officer before being issued.
We may use AI-powered analytics to identify business trends, client preferences or improve internal operations. These tools process anonymised or aggregated data to ensure individuals are not identified. All outcomes are interpreted and actioned by human decision makers.
AI systems may be used to monitor systems or transactions for suspicious patterns that could indicate fraud or cybersecurity threats. These systems operate in real-time and may trigger alerts for manual investigation.
We do not carry out any fully automated decision making that produces legal or similarly significant effects without human involvement. If this position were to change, you would be notified and provided with your rights under data protection law.
We do not use your personal data to train third-party AI models and ensure that any AI tools used operate within secure, controlled environments. Any third-party providers we use are subject to appropriate contractual and data protection safeguards.
We do not permit the use of external publicly available AI tools to process client-identifiable personal data unless appropriate due diligence and data protection safeguards have been applied.
Your Rights
You have the right to request further information about how we use your personal data, including any use of automated systems or profiling. You also have the right to object to certain types of processing, including profiling, and to request human intervention if a decision has been made solely by automated means.